by Dan Berube
7/25/2014 8:25:09 AM
Software as a Service (SaaS) vendors manage to give customers the individual attention they need, and also manage to provide access to best practices. I’m in agreement, to a point at least. One of the many benefits of Software as a Service is that you have the ability to leverage the vendor’s expertise - however, SaaS customers still need individual attention, because while there can be many similarities across companies within a certain industry - there is always something unique that will require individual attention.